FAQ
Frequently Asked Questions answered in short articles
General
- How to Print or PDF Knowledge Base Articles and Quick Guides?
- How to know if the Transmit (TX) Laser is ON or OFF?
- How to Turn the Laser ON and OFF?
- What is OTG?
- Why Windows™ Shows a Scan and Fix Error When Inserting a USB Memory Stick from a Test Set into a PC?
- What is the Pin-Out for VeEX's 2.5 mm Headphone Jacks?
- How to Get/Download Older VeEX Software Versions?
- Serial Number - How to Know the Hardware Version in Your Test Set and How Old It is
- How to Get Visio Stencils for VeEX Products?
- Can Regular AA Alkaline Batteries be Used with FX / FL / CX 4x Meters?
- Why Printed Test Reports' Format Looks Different When Printed of PDF?
- How to Change from Standard Time to DST in VeEX testers?
- What is VI?
- What is VePAL? What Does VePAL mean?
- What Does the VeEX Name Mean? How is VeEX Pronounced?
- Forgot the Bootup PIN Code? How to Reset the PIN Code to Unlock the Test Sets?
- What is VeEX? About VeEX Inc
- What are I2C, MDIO and CMIS Access in Optical Transceivers?
- How to Access and Modify My Personal Information? MyVeEX Account, Email Preferences
- Are VeEX Inc. and Sunrise Telecom Inc. the Same Company?
- How to Register VeEX Products
- How to Check the Warranty Status of a VeEX product?
Ethernet
- Ethernet Over OTN Test Reports Only Show OTN Related Results, How To Include Throughput Test Results?
- How Does the Number of Sessions Impact V-Test Internet Access Speed Test?
- How to Use Internet Speed Tests to Check Netflix Video Streaming Services?
SDH/SONET/PDH/DSn (TDM)
- Do VeEX Products Offer PDH/SDH Wander Generation Function?
- What Does the Results On Start Setting Mean in OTN/SDH/SONET/PDH/DSn Test Mode?
- What is DS1/T1 FDL SSM QL?
- What is the Difference Between Automatic Protection Switching (APS) Time and Service Disruption Time (SDT) Measurements?
Platforms & System Tools
- Why Can't VeEX Test Sets Join Wi-Fi Internet at Airports, Hotels or Coffee Shops?
- What Type of SD Cards Can Be Used to Replace the One in VeEX Portable Test Platforms?
- Will a Remote Test Set Reconnect to EZ-Remote if Rebooted?
- How to Find the Remaining Lifespan of a VeEX Li-Ion Battery Pack? When Should It Be Replaced?
- How to Perform Touch Screen Calibration if The Stylus Becomes Irresponsive or Way Off (Inaccurate) to Navigate the GUI?
- What To Do If The Test Set's Touch Screen Doesn't Work, Seems Frozen Or Irresponsive?
- Can VeEX Test Sets Put in Low-Power Sleep (Standby) Mode? For Faster "Reboot" or Holdover
- VeEX Test Set Shows MD5 Checksum Error Message After Software Upgrade/Update
- Using Communication Test Equipment in Cold Temperature (Winter) Environments
- Can Any USB-C Charger be Used to Charge a V90-series Test Set?
- Why Doesn't the VeEX Software Update Function Recognize the Upgrade Package?
- Test Set's Wi-Fi Not Working or Not Detecting/Connecting to Access Point (AP) or Smartphone Hot Spot?
- Why Does VeEX Still Use External Wi-Fi and Bluetooth USB Dongles (Transceivers)?
- Are VeEX's Portable Test Sets (Products) Required to Comply with EU's USB-C Common Charging Directive?
Customer Support
- How To Register New Test Sets?
- Reporting Stolen, Lost or Found VeEX Test Equipment
- Why the Test Set's Clock Keeps Going Back to Year 2000?
- How to Access Information and Software Updates for Discontinued Products?
- Where to Find NTP Server URL Addresses to Sync the Test Set's System ToD Clock?
- What is an RMA? How do I get one assigned?
- How to Check the Warranty Status of a VeEX Product?
- Who Provides Local Support for VeEX Products?
- How to Find Information About Discontinued Products?
- How to Register VeEX Products?
- How to Send Test Sets Back to VeEX for Diagnostics, Repairs, Preventive Maintenance or Calibration Verification?
Fiber Optics
Synchronization & Timing
PC Applications
- ReVeal RXTS Application (Software) is Not Starting in New Windows 11 PC. How to fix It?
- VeEX's PC Application GUI Doesn't Look Right in Windows™ (Not Rendering or Displaying Correctly) - Compatibility Mode
Network Security & Vulnerabilities
Datacom
- How to Use VeEX's Datacom X Cable? Monitoring Serial Links
- Can VeEX MTX150 Test Set Be Used To Test EIA/TIA-530 (RS-530) Datacom Links?