How to Perform Touch Screen Calibration if The Stylus Becomes Irresponsive or Way Off (Inaccurate) to Navigate the GUI?

In the rare case that a VeEX product loses touch screen calibration users could use the Web Remote function to launch the Screen Calibration. Some test sets may offer a special hard key combination to launch the Screen Calibration.

First, check if the Lock Screen icon is being displayed on the top-right corner of the screen, if the test set's touch screen seems frozen or irresponsive, to make sure the touch screen has not been accidentally locked or by another user. VeEX test sets have a dedicated / Lock Screen button, used to prevent accidental interruptions during long-term tests. Press the Lock Screen button to release it and try again.

If the touch screen is responding erratically, besides using the built-in touch screen (which may not be responding correctly) and its graphical user interface (GUI) to launch the Screen Calibration function directly from the test set, VeEX offers two other alternatives to correct stylus-to-cursor offsets, when it is not possible from the touch panel.

Note: Once the touch screen calibration sequence has been started, it must be completed. Accurately touch each of the calibration points with the tip of the stylus.

A. Use Web Remote

If the test set can still be connected to LAN or Wi-Fi, users can just launch a web browser, from a PC, tablet or smartphone, enter the test set's IP address, select Remote Control, enter the password.

Use the PC's mouse to go to >System Tools >Utilities >Settings, click on the touch Screen calibration function to launch it. Then go back to the test set and use its stylus to accurately tap on all the calibration points, with the tip of the stylus.

B. Use Special Hard Button Combinations

Some test platforms offer a button combination to directly launch the calibration feature.

B.1 V150 Test Platform

FX180x For these small handheld instruments, press the Save and Home buttons simultaneously, until you hear a tone (beep), quickly press the LeftSideButton++ combination to confirm. Then the touch screen calibration procedure starts.

B.2 MTTplus Modular Test Platform

MTTplus-420 Independently of the test module loaded on the MTTpluss chassis, press the History and Save buttons simultaneously, until you hear a tone (beep), quickly press the same + combination again to confirm. Then the touch screen calibration procedure starts.

MTTplus_Touch_Screen_Calibration_Shortcut

C. Use Navigation Buttons

V300 On certain products, with rubber cursor keys, users may be able to use the arrows, Enter and Home buttons to try highlighting (white background) the Screen calibration feature and press Enter to get it started.

RXT

Note: The GUI elements may not be highlighted in a particular order and some highlighted items present subtle differences.

If the above procedures do not fix the touch screen issues, please click on this link to Contact Us, select [√] Customer Service/Tech Support, provide the Product Type, Serial Number and a brief description of the behavior being experienced. If it is related to colder ambient temperatures, please state the approximate temperatures.