System Logs | Remote Troubleshooting and Diagnostics of Portable Test Sets' Issues
Some of our portable testers keep internal logs that are essential for troubleshooting intermittent behaviors and issues, including crashes, stability, and connectivity (R-Server, VeExpress, EZ-Remote).
Troubleshooting Tip – Using System Logs
Many of our portable test sets maintain internal logs that are invaluable for troubleshooting and diagnosing intermittent behaviors and other potential performance issues reported by our customers/users. This may include addressing system-wide concerns such as crashes, stability, and connectivity issues (R-Server, VeExpress, EZ-Remote).
In addition to collecting the usual basic information (S/N, SW version, description of the behavior), our support team may instruct the user experiencing the issue to log in to the test set using Web Remote (WLAN/LAN) or EZ-Remote (WAN/Internet). Navigate to the Web Access menu and select Diagnostic to download the veex_diagnostic.zip file. This file should be sent to our Customer Care team, accompanied by the relevant date(s) and time(s) when the issue(s) may have occurred.
If we ask users to leave their test set in EZ-Remote for further examination, we can download the diagnostic files. Our Support teams are equipped with advanced tools to conduct a thorough root cause analysis.