Please refer to the EZ-Remote Terms and Conditions for more details.
Can EZ-Remote traverse common firewalls without the need for opening specific ports?
Yes, EZ-Remote's VPN can traverse common firewalls, because it is highly adaptable, and uses specific protocols to bypass blocks. However, its success depends on the firewall's strictness and local network's cybersecurity policies at both ends.
While the use of TCP port 443 helps EZ-Remote's VPN bypass most basic firewalls, highly advanced firewalls (like deep packet inspection tools or those used in heavily restricted countries like China) may still detect it and block it. VeEX also has EZ-Remote session servers hosted in China to help with connectivity within the region.
I certain cases, the use of cellular tethering, at either end, can help provide short-term connectivity within highly restricted network environments.
Will VeEX or its cloud provider properly erase all user-related data, including backups, after the EZ-Remote service is terminated?
EZ-Remote is a secure, peer-to-peer, end-to-end encrypted tunneling service that does not access, collect, or store users’ data. It does not identify or monitor who the end users are, what data is exchanges, or what activities they perform.
The EZ-Remote service is provided on a session-by-session basis. There are no explicit or implicit long-termerm agreements.
Does EZ-Remote collect and/or store users' information and/or data?
No. EZ-Remote is a secure, peer-to-peer, end-to-end encrypted tunneling service that does not access, collect, or store users’ information or data. There is no sign-in, login, registration, or subscription process, and the service does not identify, track, or monitor who the end users are, what activities they perform, or what data is transferred between the ends.
The only information EZ-Remote receives, directly from the test set, is the device serial number and the password assigned when a session is initiated. EZ-Remote does not store, retain, or pre-populate this information for any future sessions.
(How) Does VeEX notify customers and/or end users about regular maintenance windows, upgrades, and service or server outages?
EZ-Remote is a best-effort service provided free of charge, on an as-is and as-available basis, with no service contract or agreement. Customers are responsible for making their own informed decision about whether to use the service. They can also disable it entirely on the test set by turning off the VPN Services settings.
VeEX cannot notify individual customers or end users because no contact information is collected. EZ-Remote operates only between known test sets (devices) and the session servers and does not collect end user identifiable information (no names, no email addresses, no registration, and no sign-in of any kind).
Since its introduction, the EZ-Remote service has demonstrated high robustness and high availability, with negligible downtime, including during planned maintenance and upgrades. Before applying software updates to any of the available session management servers, our team checks for any active sessions to minimize interruptions to end users.
Alternatively, in the event of an EZ-Remote server outage, or based on their own security policies and restrictions, customers and end users may choose to use their own vetted VPN services to connect to remote test sets’ IP addresses using a web browser or standard VNC clients.
Does VeEX have a method of compensation for EZ-Remote service interruptions, data leaks, loss, or damage due to negligence on the part of the cloud provider?
There is no compensation policy for this best-effort, as-is, as-available service, which is optional for customers and does not hinder, limit, or is required for any of the test sets’ advertised core functionality.
Alternatively, in the event of an EZ-Remote server outage, or based on their own security policies and restrictions, customers and end users may choose to use their own vetted VPN services to connect to remote test sets’ IP addresses using a web browser or standard VNC clients.
The EZ-Remote service does not collect any end user information or data.
In addition to the standard free service, does VeEX offer any additional paid option with SLA?
At this time, VeEX does not offer any paid, tiered, or premium EZ-Remote subscription plans.
Does EZ-Remote offer support for third-party authentication, such as single sign-on (SSO), OpenID Connect or SAML?
No. They are not considered necessary at this time. EZ-Remote provides isolated, encrypted, peer-to-peer tunneled communication between an independent field test set (device) and a remote user (browser). Given that the primary users are field test sets and field technicians, it could create more risks than security benefits. Extending access to an organization’s internal SSO infrastructure would introduce additional exposure without significant benefit. In addition, a customer’s preferred identity provider (IdP) may not be uniformly available worldwide.