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EZ-Remote's Frequently Asked Questions (FAQ)

This article answers common questions about VeEX EZ-Remote™, including security, data privacy, service availability, and support boundaries.

Simplified diagram of remote access and control of VeEX field test sets, over the internet (LAN, WLAN/Wi-Fi, Cellular, WAN), using EZ-Remote.

Table of Contents


How to order the EZ-Remote feature or option?

The built-in EZ-Remote service functionality comes pre-installed in supporting VeEX test sets. No additional orderable item is required during the purchase of the equipment. Individual users do have the choice of disabling the remote access functionality, if required. The remote client functionality is also available at no cost, through any standard web browser (https://ezremote.veexinc.net).

In addition to the standard free service, does VeEX offer any additional paid option with SLA?

At this time, VeEX does not offer any paid, tiered, or premium EZ-Remote subscription plans. Please refer to the EZ-Remote Terms and Conditions for more details.

Can EZ-Remote traverse common firewalls without the need for opening extra TCP ports?

Yes, EZ-Remote's VPN can traverse common firewalls, because it is highly adaptable, and uses specific protocols to avoid being blocked. However, its success depends on the firewall's strictness and local network's cybersecurity policies at both ends.

While the use of TCP port 443 helps EZ-Remote's VPN pass through most firewalls, highly advanced firewalls (like deep packet inspection tools or those used in heavily restricted sites or countries, like China) may still block it. VeEX also has EZ-Remote session servers hosted in China to help with connectivity within the region.

In certain cases, (if allowed) the use of wireless or wired cellular tethering at either end, could help provide short-term connectivity within highly restricted network environments.

Can EZ-Remote support multiple remote users?

Technically yes, multiple remote users could connect to one test set to view and/or control it, however it is not recommended. Additional concurrent users increase the processing load on the test set’s CPU and may stress limited internet connections, which can degrade responsiveness and overall user experience.

Since EZ‑Remote uses VNC-style screen mirroring, all remote users share the same interface (GUI) view and control, which can lead to conflicting inputs (sometimes referred to as a “mouse fight”).

Does EZ-Remote collect and/or store users' information and/or data?

No. EZ-Remote is a secure, peer-to-peer, end-to-end encrypted tunneling service that does not access, sniff, collect, or store users’ information or data. There is no sign-in, login, registration, or subscription process, and the service does not identify, track, or monitor who the end users are, what activities they perform, or what data is transferred between the ends.

The only information EZ-Remote receives, directly from the test set, is the device serial number and the password assigned when a session is initiated. EZ-Remote does not store, retain, or pre-populate this information for any future sessions.

Please refer to the EZ-Remote Terms and Conditions and Privacy Policy for more details.

Will VeEX or its cloud provider properly erase all user-related data, including backups, after the EZ-Remote service is terminated?

There is nothing to erase after the private session ends. EZ-Remote is a secure, peer-to-peer, end-to-end encrypted tunneling service that does not access, sniff, collect, or store users’ data. It does not identify or monitor who the end users are, what data is exchanged, or what activities they perform.

The EZ-Remote service is provided on a session-by-session basis. There are no explicit or implicit long-term service agreements.

Please refer to the EZ-Remote Terms and Conditions and Privacy Policy for more details.

(How) Does VeEX notify customers and/or end users about regular maintenance windows, upgrades, and service or server outages?

EZ-Remote is a best-effort service provided free of charge, on an as-is and as-available basis, with no service contract or agreement. Customers are responsible for making their own informed decision about whether to use the service for mission-critical applications. Users can also disable it entirely on the test set by turning off the VPN Services settings.

VeEX cannot notify individual customers or end users because no contact information is collected. EZ-Remote operates only between known test sets (devices) and the session servers, and does not collect end user identifiable information (no names, no email addresses, no registration, and no sign-in of any kind).

Since its introduction, the EZ-Remote service has demonstrated high robustness and high availability, with negligible downtime, including during planned maintenance and upgrades. Before applying software updates to any of the available session management servers, our team checks for any active sessions to minimize interruptions to end users.

Alternatively, in the event of an EZ-Remote server outage, or based on their own security policies and restrictions, customers and end users may choose to use their own vetted VPN services to connect to the remote LAN/WLAN to which the test set is connected to, then enter the remote test sets’ IP addresses on a web browser or commercially available VNC clients.

Does VeEX have a method of compensation for EZ-Remote service interruptions, data leaks, loss, or damage due to negligence on the part of the cloud provider?

There is no compensation policy for this best-effort, as-is, as-available service, which is optional for customers and does not hinder, limit, or is required for any of the test sets’ advertised core functionalities.

Alternatively, in the event of an EZ-Remote server outage, or based on their own security policies and restrictions, customers and end users may choose to use their own vetted VPN services to connect to remote test sets’ IP addresses using a web browser or standard VNC clients.

The EZ-Remote service does not collect any end user information or data. Please refer to the EZ-Remote Terms and Conditions for more details.

Does EZ-Remote offer support for third-party authentication, such as single sign-on (SSO), OpenID Connect or SAML?

No. They are not considered necessary at this time. EZ-Remote provides isolated, encrypted, peer-to-peer tunneled communication between an independent field test set (device) and a remote user (browser). Given that the primary users are field test sets and field technicians, it could create more risks than security benefits. Extending access to an organization’s internal SSO infrastructure would introduce additional exposure without significant benefit. In addition, a customer’s preferred identity provider (IdP) may not be uniformly available worldwide.

Can EZ-Remote's Session ID and Password be changed?

Fixed Session ID

For security reasons, the Session ID is directly associated to the hardware (test set), assigned and registered during manufacturing and validated by the session servers, so it can't be changed by users.

Changing Password (Recommended)

To change the Password, follow the steps below to go to the System Utilities menu and change the VNC Super User Password. It is highly recommended to change the default password!

  • MTTplus-420 MTTplus series - Tap on the System Tools icon and go to >Utilities >Settings >More >Remote Access.

  • RXTRXT-1200 series - Tap on the System Tools icon and go to >Utilities >Settings >More >Remote Access.

  • Generic VeEX V90 platform series test set imageV90 series - Swipe down from the top to reveal the System Tools menu and tap on the global Settings button. Note: At the moment, the password can't be changed.

  • FX180xV150 series - Tap on the System Tools icon, select the LAN & Connectivity tab and tap the Set Remote Access button.

  • V300V300 series - Tap on the System Tools icon and go to >Utilities >Settings >More >Remote Access.

  • Generic VeEX V600 platform series test set imageV600 series - Swipe down from the top to reveal the System Tools menu and tap on the global Settings button. 

To disable the EZ-Remote and Web Remote services, go to the Remote Access or global Settings menu and set VNC Service to Disable.

Which VeEX test sets support EZ-Remote?

VeEX continues to expand EZ-Remote support across new field test platforms and product families. The following is a partial list of supported products:

  • MTTplus-420MTTplus modular test platform (e.g., MTTplus-410+ OTDR, MTTplus-340 2x10G, etc.)

  • RXTRXT-1200 and RXT-1202 advanced modular test platforms (e.g., RXT-4113+ OTDR, RXT-3400 2x10G, RXT-6200 2x100G, RXT-6402 2x400G, RXT-6802 2x800G, etc.)

  • Generic VeEX V90 platform series test set imageV90 handheld series (e.g., FX92 DWDM, MTX90 Internet, PX90 PON, PX92 PON, etc.) 

  • FX180xV150 series (e.g., MTX150-10G Transport, MTX150x Ethernet, CX310 HFC, FX150+ OTDR, FX120 PON, FX160 Bidirectional OTDR, etc.)

  • V300V300 series (e.g., CX380C HFC, TX300s-100GX, TX340s-100GX, TX340s 2x10G, etc.)

  • Generic VeEX V600 platform series test set imageV600 series (e.g., MTX642 2x400G, MTX640 2x100G+400G multi-service test sets, etc.)