VeEX customers receive support and maintenance services for their hardware for up to five years from the ship date, as long as they have an active warranty or paid maintenance contract. This includes access to phone, email and website support.
At VeEX Inc. we are committed to providing the highest quality products and services to our customers. As a technology developer and provider, we understand that fast technology evolution enables our customers to achieve operational efficiencies, adopt newer communication interfaces, architectures and standards, act upon issues before they become large problems, and minimize the time required to restore and improve services. That is why we are dedicated to researching and developing new technologies to grow our product lines and offerings, to keep up with the state of the art.
However, for many different reasons, all technology products eventually reach their end of their manufacturing and/or support life, requiring a business decision to discontinue manufacturing, sales, R&D efforts, warranty, software updates, repairs, maintenance and service.
At VeEX Inc, we view products' obsolescence and EOL as a critical part of the life cycle that drives new technology and product innovation. We always exhaust all possible alternatives and evaluate the potential impact of taking a product off the market, and whether or not we have suitable replacements to offer (often in the form of newer improved versions of the product), so we can best serve you, our valued customers. To the best of its abilities, VeEX reserves enough replacements parts and components to support active warranty and maintenance contracts.
Products' EOL decisions are not always planned or under VeEX’s control, as they could be triggered by external unforeseen local or global factors, such as market decline, obsolescence, key components EOL, supply chains problems, macro economies, import/export bans or massive component EOLs from our vendors, etc.
However, products being declared "Limited Availability", "Special Order", "EOL", "Discontinued", "Retired" or "Replaced", from the manufacturing point of view, do not necessarily dictate the end of their useful life.
The Typical (Planned) EOL Process Steps
Internal
- End of production planning and sourcing
- End of Manufacturing
- Limited Availability (existing stock)
Customer Facing
- End of Hardware Sales (Last Time Buy)
- End of Repairs (Well after the last warranty has expired)
- End of Software updates
- End of Support (Courtesy support may still be offered as a best effort)
Typical End-of-life Milestones for VeEX's HW Products
| Stage/Announce | Definition | Timeframe |
| End of Life Notice |
Announcement of product discontinuance (EOL), sent to sales/distribution channels and registered customers. Actual announcement date takes into account the potential effects on any active purchasing agreements or contracts that include the affected products. |
Min 90 days (prior to last ship date) |
|
End of Sale (Last time buy) |
The last date to order the product through VeEX's order entry or official sales partners. The product is no longer for sale after this date. Depending on the supply and inventory status, VeEX might reject orders during the last time buy period due to unavailability of parts. Purchasing agreements, including the affected products, can’t be signed or renewed with validity past this date. |
Min 60 days (prior to last ship date) |
| Last Ship Date | The last possible ship date that can be requested or confirmed for a purchase order. The actual ship date is dependent on lead time. | Day 0 |
| End of add-on Software (option) licenses sales | The last guaranteed date to purchase software options for existing products, through VeEX’s order entry or authorized sales channel. After this date, newly purchased features or functions (licenses) may be offered as-is and as-available. |
2 years (after last ship date) |
| End of SW Service Contract Renewal Date | The last date to extend or renew a service contract for the SW product. New warranty extensions shall not exceed 1 year term or a total of three years from the day of original ship date, whichever comes first. |
1 year (after last ship date) |
| End of SW Maintenance Releases Date | The last date that VeEX may release any final software maintenance releases or bug fixes. After this date, VeEX will no longer guarantee to develop, repair, maintain, or further test the product’s software. |
1 year (after last ship date) |
| Last Date of Guaranteed HW Support |
The last date to receive applicable service and support for the product. After this date, all support, maintenance, and repair services for the product are provided on a best effort basis. |
5 years (after last ship date) |
*The timeframes for milestones may be subject to change for specific products if their end-of-life process is initiated by unforeseen circumstances beyond VeEX's normal planning and/or control.
Suitable Alternatives & Migration Options
At VeEX, we understand how integral our equipment can be to your overall operations, workflows and productivity. We value your business and may create offers for you to trade in and upgrade obsolete devices for the newest suitable replacement versions we offer. For trade in options please Contact Us.
**VeEX Inc. reserves the right to change, update or modify this policy in the future.
| Last Updated: January 30, 2024 |